Shipping policy

1. Shipping Costs & Delivery Times

ELLE Handbags USA currently provides shipping within the United States.

Shipping charges, available shipping methods, and any applicable free-shipping promotions will be displayed at checkout before your order is completed.

Standard Shipping

  • Free Standard Shipping: Free shipping is available on all orders within the United States.

Please note that the total estimated time to receive your order consists of Processing Time + Transit Time.

  • Processing Time:
    Orders are generally processed within 1–2 business days after the order is successfully placed and payment is confirmed.
  • Transit Time:
    After your order has been processed and dispatched, standard delivery generally takes approximately 2–5 business days, depending on the destination and carrier conditions.

Delivery estimates are provided for reference only and are not guaranteed. Delays may occasionally occur due to carrier operations, severe weather, holidays, high-volume periods, or other circumstances outside our reasonable control.

*Shipping fees, promotional eligibility, applicable taxes, and final delivery options are calculated or confirmed at checkout.

Multiple Shipments

Depending on product availability and fulfillment arrangements, items within the same order may occasionally be shipped separately.

If your order is divided into multiple shipments, you may receive separate shipping confirmation emails and tracking information for each package. You will not be charged additional shipping fees solely because an order is divided into multiple shipments.

2. What Shipping Carriers Do You Use?

ELLE Handbags USA works with established domestic shipping carriers to deliver customer orders throughout the United States.

The specific carrier used for your order may vary depending on the shipping destination, package size, warehouse availability, and delivery service requirements.

Once your order has been shipped, you will receive a shipping confirmation with the available tracking information, allowing you to follow the delivery status of your package.

3. What About Taxes and Duties?

For orders shipped within the United States, applicable sales tax, if required, will be calculated based on the shipping destination and displayed during checkout.

Because orders placed through ELLE Handbags USA are currently fulfilled for U.S. delivery, domestic customers generally will not be subject to international customs duties or import charges.

Product prices displayed on our website may not include applicable sales taxes unless otherwise expressly stated. The final amount payable, including any applicable taxes and shipping charges, will be shown before the order is confirmed.

4. Wrong Address Disclaimer

It is the customer's responsibility to provide a complete and accurate shipping address when placing an order.

ELLE Handbags USA is not responsible for delivery delays, failed deliveries, lost packages, or packages returned to us when the issue results from an incorrect, incomplete, or undeliverable shipping address provided by the customer.

If you notice an error in your shipping information, please contact our customer service team as soon as possible at:

ellebags.support@sling-inc.com

We will make reasonable efforts to assist with an address correction before the order is processed. However, once an order has been processed or shipped, the shipping address cannot be guaranteed to be changed and the order cannot be canceled.

Additional shipping charges may apply if a package must be reshipped because an incorrect or incomplete address was originally provided.

5. United States Warehouse & Return Address

ELLE Handbags USA
2825 E Jurupa St, Dock 83–86
Ontario, CA 91761
United States

Please do not send a return directly to this address without first contacting our customer service team and receiving return instructions.

ELLE Handbags USA maintains a 14-day return policy, meaning that eligible customers must request a return within 14 days after receiving their order.

To initiate a return, please contact:

ellebags.support@sling-inc.com

Returned merchandise must meet the requirements outlined in our Refund Policy. Items returned without prior authorization or without first submitting a return request may not be accepted or processed.

For additional information regarding return eligibility, damaged or incorrect items, return shipping costs, and refunds, please refer to our Refund Policy.