Refund policy

    

1. Shipping Costs & Delivery Times

ELLE Handbags USA currently provides shipping within the United States.

Shipping charges, available shipping methods, and any applicable free-shipping promotions will be displayed at checkout before your order is completed.

Standard Shipping

  • Free Standard Shipping: Free shipping is available on all orders within the United States.

Please note that the total estimated time to receive your order consists of Processing Time + Transit Time.

  • Processing Time:
    Orders are generally processed within 1–2 business days after the order is successfully placed and payment is confirmed.
  • Transit Time:
    After your order has been processed and dispatched, standard delivery generally takes approximately 2–5 business days, depending on the destination and carrier conditions.

Delivery estimates are provided for reference only and are not guaranteed. Delays may occasionally occur due to carrier operations, severe weather, holidays, high-volume periods, or other circumstances outside our reasonable control.

*Shipping fees, promotional eligibility, applicable taxes, and final delivery options are calculated or confirmed at checkout.

Multiple Shipments

Depending on product availability and fulfillment arrangements, items within the same order may occasionally be shipped separately.

If your order is divided into multiple shipments, you may receive separate shipping confirmation emails and tracking information for each package. You will not be charged additional shipping fees solely because an order is divided into multiple shipments.

2. What Shipping Carriers Do You Use?

ELLE Handbags USA works with established domestic shipping carriers to deliver customer orders throughout the United States.

The specific carrier used for your order may vary depending on the shipping destination, package size, warehouse availability, and delivery service requirements.

Once your order has been shipped, you will receive a shipping confirmation with the available tracking information, allowing you to follow the delivery status of your package.

3. What About Taxes and Duties?

For orders shipped within the United States, applicable sales tax, if required, will be calculated based on the shipping destination and displayed during checkout.

Because orders placed through ELLE Handbags USA are currently fulfilled for U.S. delivery, domestic customers generally will not be subject to international customs duties or import charges.

Product prices displayed on our website may not include applicable sales taxes unless otherwise expressly stated. The final amount payable, including any applicable taxes and shipping charges, will be shown before the order is confirmed.

4. Wrong Address Disclaimer

It is the customer's responsibility to provide a complete and accurate shipping address when placing an order.

ELLE Handbags USA is not responsible for delivery delays, failed deliveries, lost packages, or packages returned to us when the issue results from an incorrect, incomplete, or undeliverable shipping address provided by the customer.

If you notice an error in your shipping information, please contact our customer service team as soon as possible at:

ellebags.support@sling-inc.com

We will make reasonable efforts to assist with an address correction before the order is processed. However, once an order has been processed or shipped, the shipping address cannot be guaranteed to be changed and the order cannot be canceled.

Additional shipping charges may apply if a package must be reshipped because an incorrect or incomplete address was originally provided.

At ELLE Handbags USA, we are committed to delivering products that meet our quality standards. Before every order is shipped, our team carefully inspects each item to ensure that it is in perfect condition and meets our expectations for quality, craftsmanship, and presentation.

     We take great care in preparing every handbag for our customers and want you to feel confident in your purchase. If you have any questions or concerns about your order, please do not hesitate to contact our customer service team.

     We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 
     To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. We reserve the right to refuse a return if the item does not meet our return eligibility requirements. 
     To start a return, you can contact us at ellebags.support@sling-inc.com. Please note that returns will need to be sent to the following address: [2825 E Jurupa St dock 83-86, CA, Ontario, 91761] 
Items sent back to us without first requesting a return will not be accepted. 
You can always contact us for any return question at ellebags.support@sling-inc.com.

FYI: Once an order has been processed or shipped, it cannot be canceled.

Damages and issues
     Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
     The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
     We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

     Please note that for returns due to personal reasons, such as a change of mind, incorrect size selection, or any reason not related to product quality, the original shipping fee of $8.99 is non-refundable and will not be included in your refund. Return shipping costs will also be the responsibility of the customer.

     If your item arrives defective, damaged, or incorrect, please contact us first and provide clear photos of the issue for verification. Once the issue is confirmed, we will provide a full refund, including the original shipping fee, or offer an appropriate resolution after we receive the product.

     If approved, your refund will be automatically processed to your original payment method within 14 business days after we receive and inspect your returned item. Please remember that it may take additional time for your bank or credit card company to process and post the refund.

     If more than 15 business days have passed since your refund was approved, please contact us at ellebags.support@sling-inc.com.